Hotellux Performance Intelligence
The Hotel KPI
Reference Library
A practical guide to the financial, commercial and operational indicators that help hotel owners and management teams turn data into better decisions.
Monthly performance
On trackExecutive snapshot
Revenue performance$2.84M
Illustrative dashboard values
01
Measure what mattersFocus on indicators connected to strategy.
02
Compare consistentlyApply one definition across every period.
03
Act on the resultAssign ownership, target and corrective action.
Comprehensive reference
Hotel KPI Library
Search by KPI, formula or department. Each hotel should select the measures that match its category, facilities and operating model.
315 indicators
Executive & Owner01
Total Revenue
All operating revenue from rooms, F&B, spa and other departments.
Formula
Rooms + F&B + Other operating revenueExecutive & Owner01
Revenue Growth
Year-on-year or period-on-period improvement in total revenue.
Formula
(Current − Previous) ÷ Previous × 100Executive & Owner01
Gross Operating Profit (GOP)
Profit after departmental and undistributed operating expenses.
Formula
Total revenue − Operating expensesExecutive & Owner01
GOP Margin
The share of revenue retained as gross operating profit.
Formula
GOP ÷ Total revenue × 100Executive & Owner01
GOPPAR
Gross operating profit generated by every available room.
Formula
GOP ÷ Available room nightsExecutive & Owner01
EBITDA
Earnings before interest, tax, depreciation and amortisation.
Formula
Operating profit + Interest + Tax + D&AExecutive & Owner01
EBITDA Margin
EBITDA as a percentage of total revenue.
Formula
EBITDA ÷ Total revenue × 100Executive & Owner01
Net Operating Income (NOI)
Owner-level operating income after applicable property expenses.
Executive & Owner01
Net Profit Margin
Final profit retained from each unit of revenue.
Formula
Net profit ÷ Total revenue × 100Executive & Owner01
Return on Investment (ROI)
Annual return compared with total invested capital.
Formula
Annual return ÷ Total investment × 100Executive & Owner01
Return on Equity (ROE)
Return generated on the owner’s invested equity.
Formula
Net profit ÷ Owner’s equity × 100Executive & Owner01
Debt-Service Coverage Ratio (DSCR)
Ability of operating cash flow to cover debt obligations.
Formula
Cash available for debt service ÷ Debt paymentsExecutive & Owner01
Flow-Through
How much incremental revenue converts into incremental GOP.
Formula
Change in GOP ÷ Change in revenue × 100Executive & Owner01
Break-Even Occupancy
Occupancy required for hotel revenue to cover fixed and variable costs.
Executive & Owner01
Revenue per Employee
Overall workforce revenue productivity.
Formula
Total revenue ÷ Average employeesExecutive & Owner01
GOP per Employee
Overall workforce profit productivity.
Formula
GOP ÷ Average employeesExecutive & Owner01
Budget Variance
Difference between actual and approved budget performance.
Formula
Actual result − Budgeted resultExecutive & Owner01
Forecast Accuracy
Reliability of revenue, occupancy and profit forecasts compared with actual results.
Executive & Owner01
CAPEX per Key
Capital expenditure allocated to each hotel room.
Formula
Capital expenditure ÷ Number of roomsExecutive & Owner01
FF&E Reserve
Revenue reserved for future furniture, fixtures and equipment replacement.
Formula
FF&E reserve ÷ Revenue × 100Rooms & Revenue Management02
Available Room Nights
Total sellable room inventory for a defined period.
Formula
Sellable rooms × Number of daysRooms & Revenue Management02
Rooms Sold
Number of paid occupied rooms during the period.
Rooms & Revenue Management02
Occupancy
Percentage of available rooms sold.
Formula
Rooms sold ÷ Available rooms × 100Rooms & Revenue Management02
Average Daily Rate (ADR)
Average room revenue earned for every paid room sold.
Formula
Net room revenue ÷ Rooms soldRecommended reporting set
A focused monthly scorecard for owners and general managers.
A KPI becomes valuable only when it has a consistent definition, a target, a named owner and a clear action when performance moves outside the agreed range.
Ask Hotellux to design your scorecard01Occupancy✓
02ADR✓
03RevPAR✓
04TRevPAR✓
05GOP✓
06GOP Margin✓
07GOPPAR✓
08EBITDA✓
09Revenue vs Budget✓
10GOP vs Budget✓
11MPI✓
12ARI✓
13RGI✓
14Payroll %✓
15Guest Satisfaction✓
16Employee Turnover✓
17Energy per Occupied Room✓
18DSCR✓
Independent owner advisory
Need a KPI framework tailored to your hotel?
Hotellux can assess your existing reports, define departmental benchmarks and develop a practical management dashboard aligned with the owner’s investment objectives.